Terms of service
Effective Date: 10/01/2024
Welcome to Quill&Glow! By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before making any purchases or using any of our services.
1. Overview These Terms of Service govern your use of Quill&Glow's website, products, and services. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree to these terms, please refrain from using our services.
2. Eligibility You must be at least 18 years of age or have the consent of a legal guardian to use our website and services. By using Quill&Glow, you represent that you meet this requirement.
3. Product Information We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that colors and product details will appear the same across all devices. All product offerings are subject to availability, and we reserve the right to discontinue or alter our products at any time without notice.
4. Orders and Payments When you place an order with Quill&Glow, you agree to provide accurate, complete, and up-to-date information. All prices are listed in each product listing and do not include applicable taxes or shipping fees, which will be calculated at checkout.
We accept the following forms of payment: Visa, Mastercard, AMEX, and Discovery Card.
5. Shipping and Delivery We process orders within 3 to 5 business days, and shipping times may vary based on location. Once your order has shipped, we are not responsible for any delays, or losses by shipping carriers.
6. Returns and Refunds If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We accept returns on unused, undamaged products in their original packaging. Refunds are processed once we receive and inspect the returned item. Shipping fees are non-refundable.
Refunds will not be issued for damages caused by shipping carriers. However, the damaged product will be replaced upon proof of damage. Please contact us within 15 days of receiving your damaged order to request a free replacement.
Please review our detailed Return and Refund Policy for more information.
7. User Accounts To make a purchase or access certain features of the site, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Quill&Glow reserves the right to terminate or suspend your account at any time, without notice, for any violation of these Terms.
8. Intellectual Property All content on the Quill&Glow website, including text, images, logos, and product designs, is the property of Quill&Glow and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from Quill&Glow.
9. Limitation of Liability Quill&Glow is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products, website, or services. Our total liability to you for any claim related to the use of our products or services is limited to the amount you paid for the product or service in question.
10. Indemnification You agree to indemnify and hold Quill&Glow harmless from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of our website, products, or services, or from your violation of these Terms.
11. Third-Party Links Our website may contain links to third-party websites or services that are not owned or controlled by Quill&Glow. We are not responsible for the content, privacy policies, or practices of third-party websites and encourage you to review their terms and policies before using them.
12. Changes to Terms We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the new terms.
13. Governing Law These Terms of Service are governed by and construed in accordance with the laws of New York City, without regard to its conflict of law provisions.
14. Contact Information If you have any questions about these Terms of Service, please contact us at:
Email: HELLO@QUILL&GLOW.COM